主要工作Collected, sorted customer materials, checked data through the bank system, an d identified causes of inaccuracies by using Excel with great attention to detail an d commitment to quality. Developed interpersonal skills by working closely with team members, conveying ideas actively, an d making notes before talking to communicate effectively. Deepened project an d task management competencies by writing well-planned schedules, listing alternatives for each unexpected event an d changing schedule when needed

主要工作Assisted manager to accept an d handle client complaints, supervised an d examined the service attitude of every customer service personnel by analyzing the satisfaction data of each customer service personnel, to acquire the ability to do multi-tasks an d focus on details. Return customer visits, learnt about client situations an d needs by paying attention to their emotions when talking with them, to acquire interpersonal skills an d know how to talk effectively an d efficiently. Provided work suggestions to improve service quality by analyzing feedbacks from clients, to acquire the ability to make suitable, practical, an d meaningful recommendations